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Frequently Asked Questions
Quick answers to our most common support inquiries regarding digital purchases, access codes, and returns.
Books, eBooks, Electronics, Video Games, and Prepaid Cards cannot be returned or exchanged unless they do not meet standard specifications. Digital items that include revealed access codes are strictly non-refundable.
First, check your spam or junk folder for the email notification. If you still cannot locate it, there may have been a delay in processing or an issue with the email address provided. Please submit a support ticket so our team can securely resend your code.
If you provided an incorrect email address for a digital purchase, your access code will be sent to the wrong destination. Please contact our support team immediately with your order number and the correct email address so we can verify your identity and reroute your purchase.
Each learning platform has specific registration steps. Generally, you will need your University email address, the instructor's course URL, and the access code provided in your receipt. Please use the search bar above to search for the specific platform name (e.g., "Pearson MyLab", "Connect", or "VitalSource") in our Knowledge Base for detailed step-by-step instructions.